Midwest of Cannon Falls

FAQ

- FREQUENTLY ASKED QUESTIONS -

Can I purchase product directly from Midwest if I am not a retail store owner?

The Seasons of Cannon Falls® and Delight™ are wholesale brands and can only sell product to retail store owners.

Colonial Candle® is a wholesale brand, but also serves consumers through its web site, www.colonialcandle.com.

Can I receive a Seasons of Cannon Falls, Colonial Candle or Delight catalog if I am not a retail store owner?

Our catalogs are only available to retail store owners, as well as trade and consumer media.

Why do Seasons of Cannon Falls, Colonial Candle and Delight retire and/or discontinue items?

Specialty collectibles, such as limited editions, have a predetermined number of pieces produced.

When the set number of pieces are created, product molds are destroyed and no more pieces are produced.

This is a standard practice with collectibles and adds to the value of the piece.

Midwest offers over 3,000 new products each year. In order to offer new looks and a variety of products,

we carry some items for only one year.

How can I find retired pieces?

Please contact the Collector's Information Bureau at 312-379-2940 or visit www.collectorsinfo.com

I’ve contacted the stores on your website’s “Where to Shop” option.

None of them have the item that I am looking for. Can you help me?

Try clicking on the "Contact Us" link within the About Us pop up menu. We are happy to assist our retailers with specific needs.

Or ask one of the Retailers from your "Where to Shop" results to special order for you.

I have a defective Seasons of Cannon Falls, Colonial Candle or Delight item. What should I do?

We apologize for your difficulties with the defective product. Please contact the store where the item was purchased

and work with their refund/return policies. The store may also contact us directly to resolve replacement issues.

Can I get replacement pieces for items that have been broken or lost?

For assistance, please contact a store near you that carries our product. As a wholesale distributor,

we are unable to assist consumers directly, except for Colonial Candle products (see www.colonialcandle.com)

I am having trouble getting my Bubble Lites™ to bubble. Do you have any suggestions?

• Always unplug Bubble Lites™ before trying to repair them.
• Always use Bubble Lites™ in an upright position and keep away from face.
• Be sure to allow several minutes for Bubble Lites™ to heat up for bubble action to start.
• If any lights do not bubble, turn light upside down, then turn to upright position. Repeat if necessary.
• Do not tap glass with anything or against anything. If glass breaks, liquid will stain.
• Check that the light is tightened securely.
• If the colored liquid turns clear, turn the light upside down and shake.

The color will return and continue to bubble.

Where can I find replacement bulbs for Bubble Lites™?

We do carry replacement Bubble Lites bulbs. For assistance, please contact a retailer

in your area that carries our Seasons of Cannon Falls brand of products.

Visit our Where to Shop page and search the Traditional Christmas product line.

I’m interested in a career opportunity with Midwest, where can I apply?

For employment inquiries contact l.bauer@mcfcannon.com.